Submit a request – SEGA CUSTOMERSUPPORT

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SEGA CUSTOMERSUPPORT
Submit a request

下記の項目をご記入のうえ、【送信】ボタンを押してください。
プライバシーポリシーについて（必ずご覧ください）

※は必須入力です。

セガ製品に関するお問い合わせフォーム

Your email address

Subject

Description

E-mail

UserAgant

Please select the inquiry form

Please read before proceeding

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Reason for account recovery

Player ID

Player ID is a 18-digit number. If you do not know your ID, please enter "Unknown". You can find it at the bottom right corner of the title screen after launching the app, or in the in-app menu under "Titles&Profile.

Player ID that you request to recover

Please enter "Player ID" that you request to recover. (Player ID is a 18-digit number) If you do not remember your ID, please enter "Unknown".

Player Name

Please fill in the Player Name used in-game. If you don't know it, fill"Unknown"

Transfer ID

メインメニュー右の「その他」＞「プロフィール設定」を選択すると表示される9桁の数字です。分からない場合には「不明」とご記入ください。

Country of Residence

Device

For example:iPhone14 Pro, SO-54C (Xperia 5 IV)

Version

For example:Version：1.0.1

Connection

Where in the game it occurred

Date and time of occurrence

Sample Entry: November 1 around 12:30 UTC . (As much as possible, please provide us with your specific timezone)

Frequency of the problem occurance

error message

If there is an error message, kindly write it down all.

Have you ever purchased anything from a Crystal Shop?

Purchase History at Crystal Shop

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Last Login Date

Enter "month" and "date".

Date and year you started playing the game

Enter "year" and "month".

Name of the device you "last" used playing "HATSUNEMIKU: COLORFUL STAGE!"

Please provide the details of your device model. Example: iPhone 13 Pro Max, Galaxy S6 SC-05G. iOS devices: You may check it from Settings> General> Information. Android devices: You may check it from Settings> About Phone (may vary depending on model).

Name of the 4 star card you own.

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Latest number of crystals remaining

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Player Rank

Last Challenge Show you played

Please also answer “Date and Time”, “Name of the Song”, “Difficulty”, and “Whether you cleared the Challenge Show or not”.

Please read our Privacy Policy and check the box if you agree. *https://www.sega.co.jp/en/privacypolicy/index.html

Attachments

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