SEGA CUSTOMERSUPPORT Shin Megami Tensei Liberation Dx2: General Inquiry (Global)

Please choose a request type below Shin Megami Tensei Liberation Dx2: General Inquiry (Global)

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Subject

UserAgant

Please select the inquiry form -

Notes

For players who violate the Terms of Service: We will refrain from responding to inquiries from free mail and below a certain level.

Please read before proceeding

This is a form dedicated for feedback. Should you contact us via this form, please be informed that we will not be responding to you individually. However, please be rest assured that we will check the contents of your feedback and use it for the improvement of our services.

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This contact window is specialized for data recovery such as account being reset, unknown transfer ID/password and etc. Please enter as much of the following information as possible in order for us to determine your account's usage record: Player Name, Transfer ID, Account ID, Purchase History of Gems. For the other items as well, the information we received will be verified for identification purposes so kindly provide details as much as you can. Please note that we may be unable to provide your Transfer ID and password if we received insufficient information. Kindly enter "Unknown" if you do not know any of the "Required items."

Please read before proceeding

This is a form solely dedicated for reporting illegal or nuisance players. Should you contact us via this form, please be informed that we will not be responding to you individually. Furthermore, with regards to privacy protection concerns, we will be refraining from disclosing the results of our investigation. In addition, we are also unable to intervene between the conflicts of two players.

Operating system -

Player name of player being reported

ID of player being reported

Please fill "unknown" if ID is unknown.

Player Name

Please enter the information of the account you wish to recover. Please enter the correct case for each letter of the name (e.g if they are in upper or lower case)

Player Level

Please enter your player level.

Network -

Device Model

For example: iPhoneX , SO-01J (Xperia XZ)

Device OS version

For Example: iOS 13.0.0, Android 9.0.0

Country of Residence

Player Name

Please fill in the Player Name used in-game.

Transfer ID

Please go to MENU > Transfer, and copy your Transfer ID and paste it here. ※If Transfer ID is not obtainable from the game, please enter the Account ID that is shown on the bottom right of the Start screen.

Transfer ID

Please enter the Transfer ID that is shown in the [Data Transfer Settings] screen in the app.

Account ID

Please enter the Account ID that is shown on the bottom right of the Start screen.

Date and time of occurrence

Sample Entry: November 1 around 12:30 UTC . (As much as possible, please provide us with your specific timezone)

Frequency of the problem occurance -

Where in the game it occurred

Purchase order number

Please indicate the "Order Number" in the email received from Google Play after your purchase is completed. The order number starts with [GPA.] and includes hyphens (-). (Example：GPA.1234-5678-9012-34567)

Purchase History of Gems

Please enter the number of purchased Gems (or purchase price) and purchase date. You can also send us screenshots of relevant purchase invoices that were sent to your email linked to the app store. If not purchased, please enter "None".

Email address registered to your Google account

Date of purchase

For example：2020/01/01 00:00

Name of item(s) bought

Purchased Amount

Remarks

In the case of multiple unreflected purchases, please indicate the date and time of purchase, and the purchased amount under "Remarks".

Name of the mission last played

Please indicate the name of the quest last played. Example: Deceit 4, Strange Signal - Neutral Quest 3, Chapter 3-10, Leveling Quest Chapter 1 and etc.

Summon History

Please enter the name of 1 latest summoned Demon. Example: Got Beelzebub in May / Got Beelzebub through Gem Summon

Name of the demon that was last Awakened

Please enter the name of the Demon that you last Awakened.

Demon Defense Party in Dx2 Duel

Please list 3 or more Demons in your Defense Party. For example: Nekotama, Jack Frost, Cu Sith.

Last party formation used in Aura Gate

Please list 3 or more Demons in your Party. Example: Nekotama, Jack Frost.

Name of the spirit that you have

Kindly provide us the name of the spirit that you have.

Spirit Merge・Spiritize History

Please indicate the recent month and name of 1 demon when you performed Spirit Merge・Spiritize.

Name of the demon that you used Arch-Selector on it

Kindly enter the name of 1 demon.

Date when starting playing D×2 Shin Megami Tensei Liberation

Enter "year" and "month".

Last Login Date

Enter "month" and "date".

Reason for account recovery -

If there is an error message, kindly write it down all.

Description

Please enter the details of your request.

Privacy Policy

Please read our Privacy Policy/Politique de confidentialite and check the box if you agree.

Attachments

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