Submit a request – SEGA CUSTOMERSUPPORT

セガ製品に関するお問い合わせフォーム

Your email address

Subject

Description

E-mail

UserAgant

Please select the inquiry form

Please read before proceeding

This contact window is specialized for data recovery such as account being reset, unknown transfer ID/password and etc. Please enter as much of the following information as possible in order for us to determine your account's usage record: Player Name, Server Name, Data Transfer Code, Account ID. For the other items as well, the information we received will be verified for identification purposes so kindly provide details as much as you can. Please note that we may be unable to provide your Transfer ID and password if we received insufficient information. Kindly enter "Unknown" if you do not know any of the "Required items."

Please read before proceeding

This is a form dedicated for feedback. Should you contact us via this form, please be informed that we will not be responding to you individually. However, please be rest assured that we will check the contents of your feedback and use it for the improvement of our services.

Please read before proceeding

This is a form solely dedicated for reporting illegal or nuisance players. Should you contact us via this form, please be informed that we will not be responding to you individually. Furthermore, with regards to privacy protection concerns, we will be refraining from disclosing the results of our investigation. In addition, we are also unable to intervene between the conflicts of two players.

Operating system

Last device model used

Please provide the details of your device model. Example: iPhone 7, Galaxy S6 SC-05G. iOS devices: You may check it from Settings> General> Information. Android devices: You may check it from Settings> About Phone (may vary depending on model).

Player Name and Server Name

Please enter the information of the account you wish to recover. If you are playing in more than one server, kindly mention all. Example：Name（Server 1）

Player Level

Please enter your player level.

Player name of player being reported

ID of player being reported

Please fill "unknown" if ID is unknown.

Country of Residence

Player Name

Please fill in the Player Name used in-game.

Server Name

Data Transfer Code

From the Character Icon that found on the upper left part of the Home screen > [Settings] > From [Data Transfer Password] > Kindly copy the data transfer code and enter it.

Data Transfer Code

Please enter the Data Transfer Code that is shown in the [Data Transfer Password] screen in the app.

The name of the server wherein there is a confirmed irregular/nuisance action

Network

Device Model

For example: iPhoneX , SO-01J (Xperia XZ)

Device OS version

For Example: iOS 13.0.0, Android 9.0.0

Date and time of occurrence

Sample Entry: November 1 around 12:30 UTC . (As much as possible, please provide us with your specific timezone)

Where in the game it occurred

Frequency of the problem occurance

If there is an error message, kindly write it down all.

Account ID

Please enter the ID on the Friend Search screen.

VIP Level

Kindly enter the VIP level.

Purchase History of Gems

Please enter the number of purchased Gems (or purchase price) and purchase date. You can also send us screenshots of relevant purchase invoices that were sent to your email linked to the app store. If not purchased, please enter "None".

Purchase order number

Please indicate the "Order Number" in the email received from Google Play after your purchase is completed. ※The order number starts with [GPA.] and includes hyphens (-). (Example：GPA.1234-5678-9012-34567) 【Checking through Google Pay】 1) Kindly login to 『Google Pay』（https://pay.google.com/） ※Please login to the Google Account where the payment issue occurs 2) Go to the detailed information by tapping the payment that has an issue. 3) Kindly check the order number, order dates, and the number of the purchased item.

Google account registered email address if you made a purchase

Please enter this information only if you are using an Android device that has purchased "Gems".

Name of Affiliated Guild

Date of purchase

For example：2020/01/01 00:00

Name of item(s) bought

Purchased Amount

Your last party composition that used in Trial of Nanto

Kindly provide us more than three names of the fighter that you used in party composition. Example: SR Kenshiro, N Rin, N Bat.

Your last party composition that used in Bloody Battle

Kindly provide us more than three names of the fighter that you used in party composition. Example: SR Kenshiro, N Rin, N Bat.

Fighter that you lately used in Co-op Phantom Battle

Kindly provide us the name of fighter that you lately used.

Name of the Fighter you level up the skill last time.

Kindly provide us the name of fighter that you lately level up the skill.

Name of the Fighter you level up last time.

Kindly provide us the name of fighter that you lately level up.

Last Fighter performed Reset

Kindly provide us the name of fighter that you lately reset.

Last Fighter performed Channeling

Kindly provide us the name of fighter that you lately Channeling.

Last Fighter performed Seven Stars

Kindly provide us the name of fighter that you lately Seven Stars.

Date started playing "Fist of the North Star"

Enter "year" and "month".

Last Login Date

Enter "month" and "date".

Reason for account recovery

Remarks

In the case of multiple unreflected purchases, please indicate the date and time of purchase, and the purchased amount under "Remarks".

Privacy Policy

Please read our Privacy Policy and check the box if you agree. *https://www.sega.co.jp/en/privacypolicy/index.html

Attachments

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