SEGA CUSTOMERSUPPORT SEGA Pocket Club Manager

Please choose a request type below SEGA Pocket Club Manager

Your email address

Subject

UserAgant

Please select the inquiry form -

Please read before proceeding

This contact window is specialized for data recovery such as account being reset, unknown transfer ID/password and etc. Please enter as much of the following information as possible in order for us to determine your account's usage record: Club Name, Transfer ID, Account ID, GB Purchase History. For the other items as well, the information we received will be verified for identification purposes so kindly provide details as much as you can. Please note that we may be unable to provide your Transfer ID and password if we received insufficient information. Kindly enter "Unknown" if you do not know any of the "Required items."

Platform -

Network -

Device Model

For example: iPhoneX , SO-01J (Xperia XZ)

Device OS version

iOS 17.0.0 , Android 13.0.0 , HarmonyOS 3.0

Country of Residence

Club name

User ID

Please enter the【User ID】 that use in searching "Friend". ※It is consisting of 9 numerical characters.

Transfer ID

Please select "Options" from "三" mark in the lower right of "HOME" screen > Select "Account Transfer Setting" > Your transfer ID, and copy your Transfer ID and paste it here.

Transfer ID

Please enter the 【Transfer ID】 that displayed in the Account Transfer Setting. ※It is consisting of alphanumeric characters.

Account ID

Please enter the 12 alphanumeric characters listed next to "Account" in the upper left corner of the application launch screen.

GB Purchase History

【Apple】
Please check your receipt email or store history and enter the purchase date and amount.
[Example] May 30, 2024 (Date) $120 (Purchase Amount).
※If you have not purchased anything, enter "None".

【Google】
Please check your receipt email or store history and enter the purchase date, amount, or Google order number.
※Google order numbers begin with [GPA] and include a hyphen (-).
(Example: GPA.1234-5678-9012-34567)

【Huawei】
Please enter the purchase date and amount or order number, which can be confirmed from your AppGallery billing history.

Google account registered email address if you made a purchase

Please enter this information only if you are using an Android device that has purchased "Gems".

No. of GB you own

Advance schedule

For example,1 Years 6 Months 1 Weeks.

Names of Players

List more than 3 players in the team.

Premium Scouting History

Year and month of "Premium Scouting" and the acquired players' names.

League name

Date when starting playing SEGA Pocket Club Manager

Enter "year" and "month"

Last Login Date

Enter "month" and "date".

Reason for account recovery -

Date and time of occurrence

Sample Entry: November 1 around 12:30 UTC . (As much as possible, please provide us with your specific timezone)

Frequency of the problem occurance -

Where in the game it occurred

If there is an error message, kindly write it down all.

Description

Please enter the details of your request.

Privacy Policy

Please read our Privacy Policy/Politique de confidentialite and check the box if you agree.

Attachments

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