The information required for your application may vary depending on the platform
you use.
We sincerely apologize for the inconvenience and kindly ask that you review
the
information below before submitting your request.
【Eligible Customers】
Customers who meet all of the following conditions:・Customers who purchased the "Gate of Shura Purchase Rank Up Pass" through Apple between June 24, 2026, and July 8, 2026
・Customers who experienced one of the following issues:
- An error occurred after purchasing the Gate of Shura Purchase Rank Up Pass in June, causing the June rewards not to be properly reflected
- An error occurred after purchasing the Gate of Shura Purchase Rank Up Pass, causing the purchase benefits to be reflected on a server other than the intended one
・Customers who submit their request by 14:59 (UTC) on July 31, 2026
【Compensation Details】
For customers whose June rewards were not properly reflected・All items that should have been obtainable in June will be granted
・If Hundred Blow Challenge entries were not received, Free Gems corresponding to the applicable STEP will be granted (up to the maximum obtainable amount)
・Apology compensation (1,000 Gems)
For customers whose purchase benefits were reflected on a different server
・The Gate of Shura Purchase Rank Up Pass benefits will be reflected on the correct server
・Gems distributed on the incorrect server will be recovered
・The corresponding Gems will be granted on the correct server
・The VIP Level on the incorrect server will be reduced
・The VIP Level on the correct server will be increased
※Items other than Gems on the incorrect server will not be recovered
・Apology compensation (1,000 Gems)
【Important Notes Regarding Compensation】
・For customers whose Gate of Shura Purchase Rank Up Pass benefits were mistakenly reflected on a different server, the distributed Gems will be recovered first and then granted on the correct server・The required item for the recovery process is 900 Premium Gems
・If there are insufficient Premium Gems available for recovery, we will recover as many as possible and grant the same amount on the correct server
・Item recovery and compensation distribution are scheduled to take place during the August maintenance
・If additional information is required due to incomplete or insufficient details, processing may be postponed until the September maintenance
・Please do not use any items required for the recovery process until the recovery has been completed
・Compensation will be distributed after the recovery process has been completed
【How to Apply】
Please contact us through "Contact Us," select "General Inquiry (Global)" as the inquiry category, and include the following information in the inquiry details.＜Information Required＞
Please copy and paste the following template into your "General Inquiry (Global)" submission and fill in the required information:Issue:
(Please enter either "① June purchase rewards were not properly reflected" or "② Purchase benefits were reflected on a different server")
Account ID:
※If you selected ②, please also provide the following information:
Server where the benefits were incorrectly reflected:
Server where the benefits should have been reflected: