【Android】
Indicate purchase date, time, order number and submit them in the Purchase Related Issues form items below.
【iOS】
Please contact Apple directly to cancel the order.
Apple Support
＜Reporting Procedure＞
1. Select [Billing & Subscriptions] on the [Get Support] page
2. Select [Subscriptions and Purchases]
3. Select [Request a refund]
4. Choose a channel to contact support
※If Apple store updates their website, there may be a slight change in the procedure above
＜Required information＞
- Order number of the relevant transaction, and the contents of the invoice.
※Can be verified from the invoice email from iTunes Store. If the email has not been received, please log on to iTunes website to verify the purchase in the purchase history section.
※Please inform the situation whereby the purchase is not being reflected in-game.