【Android】
Please contact the General Inquiry Form items below and include your order number, date and time of your order.
SEGA Global Support
【iOS】
Please contact Apple for a refund.
Apple Support
＜Reporting Procedure＞
1. Select [Billing & Subscriptions] on the [Get Support] page
2. Select [Subscriptions and Purchases]
3. Select [Request a refund]
4. Choose a channel to contact support
※If Apple store updates their website, there may be a slight change in the procedure above
Required Information
- Order number and order details of the item (GB Purchase)
※The above is written in an email from iTunes Store.
Should you not receive the email, please verify your "Purchase History" via iTunes on PC.
※Please also inform support that your purchase was not reflected in the application.