It's possible that the disc or data is not being read correctly. Please try the following:
■ There may be a problem with the installed data, please try to delete the [Game Data], reinstall it and try again.
※ On the main screen of the Xbox Series S console, place the cursor on the software, click the menu button, and select "Manage Games".
And select "Delete All" in "Built-in Data Storage".
After deleting the Game Data, power off the Xbox Series S console, wait a few moments, and try the reinstallation again.
※Please be careful not to delete the saved game data.
■ If possible, ask a store, a friend, etc. to see if the same behavior occurs with other Xbox Series S consoles.
■ Please advise the system version of the Xbox Series S console you are using.
※You can check the system software version in "System Information" in "System" in "Settings" on the Xbox Series S console screen.
If the problem is not resolved after trying the methods above, please provide the information below and contact us again.
· Purchase date:
·A screenshot of your purchase history:
·If there are multiple versions such as regular, best, deluxe, etc., please let us know which version:
・Please advise the system version of the Xbox Series S console you are using.
※You can check the system software version in "System Information" in "System" in "Settings" on the Xbox Series S console screen.
・Please provide a detailed description of the steps leading up to the issue occurring to the best of your recollection.
・Screenshot(s) where the issue can be confirmed (if applicable):