We stopped the function/Facebook Link on December 14, 2023.
If you have not set the Game Transfer other than Facebook Link, you are not able to transfer your game data after December 14.
With regard to your Account Recovery request, please contact Customer Support by the specific form below and select "Account Recovery (Global)" from the inquiry category.
Submit a request
*Please fill out the information of the account you wish to recover.
*Please answer “Unknow” if you do not know the exact answer.
*We cannot guarantee that we will be able to recover your game data, when we are not able to verify identification.
Customer Support