If you experience issues such as freezing during gameplay, please try the following steps:
Q1: How do I turn off the Nintendo Switch 2 console?
Please try turning off the console completely.
Steps to power off the console:
1.Press and hold the power button for 3 seconds.
2.When the power menu appears, select “Power Options.”
3.Choose “Turn Off” to shut down the console completely.
If the console does not power off normally, press and hold the power button for at least 12 seconds to force it to shut down.
For more detailed instructions, please refer to Nintendo’s official support page:
How to Turn Off the Nintendo Switch / Switch 2 Console
https://support.nintendo.co.jp/app/answers/detail/a_id/33801/
Q2: If using a physical (package) version, is the game card clean and undamaged?
Please check the terminal (gold) part of the game card for any scratches or dirt.
Damage or contamination may prevent the game from functioning properly.
Q3:If using a downloadable or key card version, try the following steps:
From the Home Menu, go to:
Settings → Data Management → Manage Software
Try the following:
(1)Select “Check for Corrupt Data.”
(2)If the issue persists, select “Delete Software” and then re-download the game.
Q4: Are you using a microSD card?
Try removing the microSD card and check if the issue improves.
Install the game data directly to the Nintendo Switch 2 console instead of the SD card.
For instructions on how to insert or remove a microSD card, please refer to Nintendo’s support page:
How to Insert/Remove a microSD Card
https://support.nintendo.com/jp/switch2/mastery/sdcard/index.html
Q5: Does the same issue occur with a different save file?
Please try playing the game using a different save file to see if the issue persists.
*Some linked pages may be in Japanese. If so, please use your browser’s translation feature to view the content in your preferred language.