Customer Support
HATSUNE MIKU: COLORFUL STAGE!
Info&News
About defects
Account Transfer
- Account Recovery
- Warning for Deleting App if Faulty
- I want to switch between one account on multiple devices
- Regarding Linking Google Play or Game Center Accounts
- I've accidentally deleted the app.
- How can I transfer my account between different operating systems (iOS and Android)?
Game Mechanics 1
- I'm having trouble increasing Trust Ranks.
- How do I earn Trust EXP?
- What are Trust Ranks?
- I can't receive crystals from Area Conversations.
- How can I get Music Cards?
- How can I get a 3★ Select Voucher?
Game Mechanics 2
- Unable to log in after getting a message that says "Authentication failure or unable to access server."
- "Unfair Practices Detected" or "Inappropriate conduct towards other players detected" Warning Displayed in Co-op Shows
- How do I hide my own online status?
- What is a Friend Invitation?
- What is a Custom Profile?
- What is Chat Support?
Gacha
- What is a Gacha Sticker Voucher?
- What is a Gacha Bonus?
- I want to change my Gacha Sticker Vouchers back to Gacha Stickers.
- How can I use Gacha Sticker Vouchers?
- How can I get a 3★ or Higher Guaranteed Tickets?
- The app crashed when I was using the gacha, and I lost my Crystals.
Events
- Connection and Matchmaking Errors During Cheerful Carnivals
- What does it mean to unlock a Room in Private Rooms?
- What happens if my Life during a Cheerful Show falls to zero?
- We tied in terms of Group Points according to the final results but still ended up losing.
- The Avatar Costume for my Group has disappeared.
- What are Special Matches?
Virtual Shows
- What are Virtual Shows?
- What is the Lobby?
- What are Welcome Shows?
- Why does the text I type in chat display as ***?
- The mute function became unmuted.
- What is the Virtual Shop?
Subscription （Colorful+）
Co-op Shows
- Screen Darkening in Co-op Shows
- What is an MVP/SUPERSTAR?
- The score on the results screen differs from the score from the actual Rhythm Game portion.
- I keep getting disconnected during Co-op Shows/Virtual Shows.
- I played a Co-op Show but didn't get the Song Reward for my score.
- How many people can play a Co-op Show?
Challenge Shows
- What are Challenge Stamps?
- What are Challenge Shows?
- What are Challenge Levels?
- What are EX Levels?
- I didn't get Crystals for my new high score.
- I can't play Challenge Shows.
Groups/Members
- What are Birthday Exclusive and Anniversary Exclusive Characters?
- How can I get new Hairstyles?
- What are Hairstyles?
- A character I got from a gacha/event has disappeared.
- What are Group Members?
- What is the maximum number of members I can have?
Rhythm Game
- How do I take part in Ranked Matches?
- What are Ranked Matches?
- The songs I own are not displayed on the song select screen.
- My Bonus Energy has been used up by Ranked Matches.
- What falls under inappropriate conduct for Ranked Matches?
- How are wins and losses determined in Ranked Matches?